The Customer Direct Ordering (CDO) program is exclusively available to members of NS Wholesale. As an added part of their membership benefits, all NS Wholesale members are eligible to join the CDO program.
Any individual or business that is not a member of NS Wholesale would be ineligible to join in the Customer Direct Ordering (CDO) program.
Customer Direct Ordering allows your customer to order directly from Natural Solutions and for you to get a commission on each supplement they buy. The commission rate is based on which products are ordered.
Pros:
Increased product offerings: By partnering with a wholesale customer direct ordering program, retailers can offer a wider range of products to their customers without having to invest in inventory or logistics.
Better pricing: Wholesale customer direct ordering programs may offer retailers better pricing on products, which can increase profit margins and competitiveness.
Improved inventory management: By leveraging the wholesale customer direct ordering program's inventory management capabilities, retailers can reduce the need for excess inventory and improve their supply chain efficiency.
Cons:
Dependence on the program: Retailers may become dependent on the wholesale customer direct ordering program for their product offerings, which can be a risk if the program is discontinued.
Costs and fees: Partnering with a wholesale customer direct ordering program may come with costs and fees, such as commissions or transaction fees, which can eat into the retailer's profit margin.
Overall, partnering with a wholesale customer direct ordering program can be a smart move for retailers looking to expand their product offerings and improve their supply chain efficiency. However, it's important to carefully consider the potential pros and cons before making a decision.
View the table below for the differences between Wholesale, Drop Shipping, and Customer Direct Ordering
NS Wholesale offers the CDO program as a free benefit to wholesale account holders. As such, there are no fees to access and use this program.
All of the products available through NS Wholesale will be available through the CDO Program with the following exceptions:
There may be instances where a product is available through NS Wholesale and not the CDO Program - this generally happens when a product is in the process of no longer being carried by NS Wholesale. These will typically be marked on NS Wholesale as Being Discontinued
If you are interested in signing up for the CDO program, simply fill out the form below or visit CDO Sign Up
NS product prices have been increased 25% above the suggested retail price to help dissuade practitioners' clients from ordering from us without using their practitioner's code or ordering directly from their practitioner if the practitioner hasn't signed up for the Customer Direct Program. Whenever customers use your code/link, it will discount NS products by 20%. This only applies to Natural Solutions Products.
Yes. According to the Federal Trade Commission’s (FTC) Endorsement Guides, links shared where profit or 'commission' can be earned must be disclosed to the consumer in a conspicuous way.
Anywhere you share your link, somewhere nearby you must disclose that you may earn commission through a user. Below is an example of an acceptable disclosure notice:
This site contains referral links. If you click through and make a purchase, we may receive a commission.
Disclosure notices do not have to be long or contain specific details - they just have to notify your consumers that you do make a commission from purchases they make through the link.
Natural Solutions' CDO program does not allow for the use of personal orders.
It can be viewed as a conflict of interest. If a user earns a commission on their own purchase, it can be seen as prioritizing their own benefit over the benefit of their company/customers. It can make it difficult for the company to accurately track and measure the success of the CDO program if personal purchases are included in the data.
Not at all.
Customer Direct Ordering is designed to streamline the ordering process for your customer and reduce the amount of work needed to place orders.
No.
The CDO program is an online-only program and is solely designed to work with NS Retail's site.
People living in Canada can use the CDO program but shipments through the CDO program are currently only available for locations in United States.
Commission Cycles are the 21st to the 20th each month.
Earned commissions are paid on the 25th of each month (or the closest business day).
Users of the CDO program must have their Payment information entered in their dashboard prior to the 25th in order to receive that month's earnings. Earnings are accumulative if the monthly payout is missed.
The current payout methods are:
Other methods may be added in the future.
Payout with PayPal and Venmo must be accepted & collected within 30 days of the payout being issued, otherwise the amount may be automatically returned to Natural Solutions
Select Business and provide the requested information about your business.
Enter the email address you’ll use with your business account. You’ll want to use a different email address than the one you use for your personal PayPal account (if you have one).
Enter your PayPal business type. You’ll choose either Sole Proprietorship or Company. You can choose Sole Proprietorship even if you don’t have a registered business, while the Company option encompasses LLCs, partnerships, corporations, and nonprofits.
Enter some basic business and personal information.
Enter some additional business and personal details. A series of prompts will ask you for further details: the keywords that best describe your business, your estimated monthly sales, your website (optional), your Employer Identification Number or EIN (unless you chose Sole Proprietorship as your business type), your Social Security Number, date of birth, home address, and bank account information.
Once you’ve completed these steps, congratulations! You now have a PayPal business account.
You can also sign up for Venmo from your computer here.
Venmo is only available in the United States and only compatible with U.S. based bank accounts and phone numbers. You must also be able to send and receive SMS/text messages from short codes.
If you’re eligible for a business profile, you’ll see the option to create one in the Venmo app and when you sign in from the web:
Sign in to your account at venmo.com/account/sign-in
Select “Create a business profile” from the menu and follow the prompts
Once your business profile is created, you can manage the profile and customize your settings from the Venmo app. You’ll use your existing login info (not your business profile username) to access either profile. If you’re already signed in, you can use the drop-down at the top of the “Me” tab to toggle between your personal and business profiles.
To get started in the Venmo app or on the web:
If the phone verification process is successful, your Venmo account will be created. Your phone number must be successfully verified for your Venmo account to be successfully created. You'll be able to retry this step if needed.
You can also choose to skip the creation of your business profile now and continue to finish setting up your Venmo account. If you skip this now as a new user, please know that the option to sign up for a business profile is available for existing users as well.
If you continue creating your business profile, the next series of screens will ask for details about your business, including:
At this point, you’ll have the opportunity to preview your profile (to view what your customers will see). You can now publish your business profile.
Information provided by help.venmo.com
At this time, international payouts can only be done through PayPal.
The Home tab is the page that shows up when a user logs into their account. It showcases the user's referral link, coupon code, commission structure, summary, and details.
Each sale should appear within 5 - 10 minutes and will be viewable on the homepage and on the transactions tab.
Yes!
Generally, customers can expect to receive their packages between 3-7 business days, depending on their location.
Orders received by 3 pm EST during regular business hours will be sent out that same day.
Orders received after 3 pm EST or outside of regular business hours will be sent out the next business day
Customers are responsible for shipping costs and will pay during checkout. Shipping costs are not counted toward commission earnings.
Shipment destinations must be within the United States.
Customers may return their products within 30 days of purchase as long as the product is unopened and in good condition. Customers will receive a full refund for the returned items once they are received by Natural Solutions.
Natural Solutions is not liable for freight costs associated with returning products.
If customers return a product/order, it will be deducted/removed from your commissions in the following ways:
Product return initiated before payout issued:
The amount of commission is automatically removed from your earnings, and will not appear in analytics, reports, or on the transaction tab.
Product return initiated after payout is issued:
The amount of commission will be deducted from your next payout cycle. If there is no activity for your CDO account during the next payout cycle or the amount does not cover the refunded commission, it will be charged to your card on file.
Natural Solutions will not be held liable for orders placed without the use of referral links or codes. It is the responsibility of the account holder to ensure their customers accurately and consistently use the provided referral links and codes for each sale.
As a courtesy, if a customer places an order online with Natural Solutions and you do not receive a commission, Natural Solutions allows you to request for the order to be tagged to your CDO account.
Submit a request to*:
*You will need to verify at least the customer's name and the billing or shipping address. You may also be asked for the customer's email address and order number. Have these things ready before contacting Natural Solutions.
Alternatively, your customer can reach out to Natural Solutions and let us know that they are your customer and to make sure their order is tagged as such.
If a customer orders a product that is out-of-stock, Natural Solutions will issue a refund to the customer. See section on returns for more information on refunds with the CDO program.
In these events, Natural Solutions will contact the customer using the email provided with the order and inform them of the refund.
At this time, the CDO Program does not allow for orders to be shipped internationally.
Cookies are used to track referrals. And, of course, such cookies have their expiration date. Basically, a cookie's lifespan reflects how long the prospective buyer who clicks through your link might make you a profit through a given campaign.
Each time your referral link is clicked, cookies are enables and last 90 days. Any sales made during those 90 day on the NS Retail site will be attributed to you. Each time a person reuses your link, the cookies' duration resets.
Yes! You are able to share and use your link/code anyway and where you would like.
You can share it via email, text, QR code, website, social media - it doesn't even have to be shared only online, you can share it in-person or any other place you could imagine
Yes. According to the Federal Trade Commission’s (FTC) Endorsement Guides, links shared where profit or 'commission' can be earned must be disclosed to the consumer in a conspicuous way.
Anywhere you share your link, somewhere nearby you must disclose that you may earn 'commission' through a referral link. Below is an example of an acceptable disclosure notice:
This site contains referral links. If you click through and make a purchase, we may receive a commission.
Disclosure notices do not have to be long or contain specific details - they just have to notify your consumers that you do make profit from purchases they make through the link.
A User ID is assigned when you sign up through our online form and is linked to your referral URL and discount code. Links given to you use a special format that includes this ID. Every time a customer follows one of those links to our site, this unique URL tells us which user sent the customer to the site. We keep track of the User's ID as the customer browses through our website, and we also use cookies to keep track so that even if a customer closes their browser and comes back later, they would still be tracked as using the User's ID.
W9 forms are required to be on file with Natural Solutions prior to the first payout with CDO program.
Between the end of December and the end of January, Natural Solutions will issue 1099s to each CDO user. As Natural Solutions pays wholesale users of the CDO program, each user must report their earnings as income to their state.
CDO users can submit the W9 during sign-up or fill out the W9 Form section in the Settings tab of the dashboard..
No.
The CDO program takes care of collecting and reporting all sales tax for any order placed through the NS Retail site.
